Strand, London, WC2N

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Cloud Media Solutions Assistant
Fantastic career opportunity for an aspiring technical assistant or recent technical graduate with a passion for the media industry and new technology

You must have a desire to be part of a future-thinking company that is leading the charge in cloud services for media.

Read on…..!.....

JOB INTRODUCTION

Wishing you could kick start your career in the media services sector, but frustrated by old-fashioned businesses, clunky systems and lack of opportunity to get your hands on the latest, greatest online technologies?

 

BASE Media Cloud is one of the world’s fastest growing cloud services providers for the media sector, with a culture built on innovation, outstanding customer service, mentorship and nurturing of in-house talent.  

 

Join our rapidly growing team in London, UK and be part of something different.

 

To learn more about us please visit www.base-mc.com

 

THE ROLE:

BASE Media Cloud, a leading cloud solutions provider for the media industry – serving the world’s leading online video, broadcast, advertising and sports brands, is seeking a passionate and dedicated Cloud Media Solutions Assistant to join our thriving team in central London.  

 

This role presents a fantastic career opportunity for an ambitious junior-level account manager or aspiring technical assistant, who has great people skills, a passion for the media industry and new technology, with a desire to be part of a future-thinking company that is leading the charge in cloud services for media.

 

The successful candidate will provide direct customer account assistance and cloud media software support, product demonstrations and user training to our wide range of clients across the digital media sector, including brands such as LadBible, COPA90 , Little Dot Studios, Formula E and ITV.

 

You will be continually given exciting challenges and new things to learn, while working collaboratively with your in-house colleagues, as well as with our global network of technology partner teams.


You will benefit from gaining training in the very latest cloud storage and software technologies that are powering today’s modern media companies and replacing older, out-of-date facilities and services.

 

Previous work experience in a media company, post-production facility or technology service businesses would be of great benefit, but what we are really looking for is a great personality and a willingness to learn and push yourself to be the best.

 

Key Responsibilities:

  • Be an ambassador for BASE Media Cloud, working to build long-term productive relationships with key clients – built on superb customer service.
  • Provide 1st line client support, working with our cloud support team, engineers and third-party vendor partners.
  • Ensure clients receive outstanding quality of communication and service level at all times.
  • Service multiple clients concurrently, often to strict deadlines. Provide on-site and remote user training to clients, across the full variety of cloud-based media solutions.
  • Perform web-based and on-site cloud platform demonstrations to potential and existing clients.
  • Manage and operate a JIRA support desk system and ensure all tickets are diligently handled.
  • Manage and operate customer notifications software tools and ensure all notifications are handled within strict time-frames and monitored at all times.
  • Test and check front-end customer user applications and feedback results to engineering and vendor teams.
  • Manage usage reports and daily technical reports creation and submission to your line manager.
  • Produce and manage customer knowledge base articles and training videos for online support desk portal.
  • Assist in the end-to-end on-boarding process of all new clients.


ABOUT YOU

Attributes and Career Goals:

  • You will be highly self-motivated with a passion for new technology, willing to give 110% to your role and excited by the prospect of working within a fast-growing business at the cutting edge of cloud technology.
  • You will be confident working in a team as well as working independently and will be a natural people-person, able to adapt to a fast-moving environment.
  • You will have excellent communication and presentation skills and will be confident dealing with customers’ demands and demonstrating software tools to customers in a professional and articulate manner.
  • You will love learning new skills and constantly pushing the boundaries of how emerging cloud and SaaS products can reshape the way our media customers work.
  • You will work well under pressure and be well-organised and capable of meeting project deadlines and delivering work to the highest possible standard.


Key Experience:

  • At least 1 year's experience working within the media or digital technology sector (or recently qualified graduate with industry work experience and solid technical expertise).
  • Strong knowledge and practical experience of media software and file-based workflows.
  • Formal qualification in media, business or technology related subject.

This is a unique opportunity to join a company that embraces talent, encourages creative thinking and thrives on technical innovation, rewarding hard work and talent with rapid career growth opportunities.  

 

Join our award-winning team during this exciting period of expansion and new services development.

 

DETAILS

  • Full time employment
  • Salary: £25k.
  • Benefits: Great company culture, continuous training, EMI share options scheme, pension scheme.

NEXT STEP
To Apply:
Please click the 'apply' button to send your CV and a covering letter via grapevinejobs.

ABOUT BASE MEDIA CLOUD
BASE Media Cloud is an award-winning company that is streamlining the way the media industry operates.  We are a managed cloud services provider working with prestigious media and entertainment clients, predominantly across Online Video, Sports and Content Distribution.  

We work with some of the world’s biggest media brands, including ITV, The Football Association, Little Dot Studios, COPA90 and Formula E to build and manage cloud services ranging from automated backup, accelerated file transfer, cloud transcoding and cloud-based media asset management to remote working, content distribution and video streaming.

To learn more about what we do please visit www.base-mc.com