Ealing, London, W5




IT Support Engineer
We are looking for an experienced and enthusiastic IT Support Engineer to join the technology team in Ealing. 

You will be providing on-site and remote support to clients and in-house users in a mixed Windows and Mac environment.  

About the Role

This is a customer-facing role and you will be dealing with users at all levels. You will mainly be based in our Ealing office but will also need to visit other Timeline offices and customer sites.

This is predominantly an office-hours role, but you will need to work occasional evenings/weekends for maintenance work and will participate in an out-of-hours rota.

Main Duties:

  • Provide first, second and third-line support to users and systems
  • Troubleshoot, diagnose and resolve problems and faults
  • Pro-actively support and maintain the servers, systems and network infrastructure
  • Administer Active Directory, DNS, email and other critical systems
  • Configure and troubleshoot networks and firewalls and VPNs
  • Ensure that documentation is kept up to date and build up a knowledge base of information on the systems
  • Ensure issues and customer requests are recorded in the ticketing system
  • Prioritise requests and manage workload in a busy and varied environment
  • Continually improve the quality of the systems and services.


About You

Key Knowledge, Skills & Experience:

  • Minimum of 2 years’ experience supporting end-users and servers in a similar Windows environment
  • Excellent knowledge of Windows 10 and Windows Server 2016 operating systems
  • Good knowledge of Active Directory user and group management, file and folder permissions, GPOs, DHCP & DNS
  • Familiar with WSUS and MDT
  • Understanding of TCP/IP networking, switches, VLANs and firewalls (Fortigate / Juniper preferable)
  • Experience administering a corporate antivirus system
  • Experience in desktop support with necessary skills to diagnose and fix both hardware and software issues at the user’s desk
  • A positive, enthusiastic manner with the ability to react tactfully and sympathetically to requests from staff and clients
  • Excellent trouble shooting, fault finding and technical issue diagnostic skills
  • Excellent written and spoken English and communication skills.


In addition to the core skills we would be particularly interested in hearing from candidates with previous experience working with:

  • Linux (RedHat/CentOS)
  • Virtualised environments (VMware/Hypervisor)
  • Network monitoring systems.



You will be eligible for a variety of employee benefits including but not limited to:

  • Private health care
  • Medical cash benefits
  • Cycle to Work scheme
  • Travel insurance.

Next Step
To Apply:
Please CLICK HERE to see this role on our own careers site and apply.