Chiswick, London, W4




OTT & VOD Systems Engineer

We're looking for an experienced OTT & VOD Systems Engineer to work within the OTT & VOD systems engineering function.

Hours: Full time, 37.5 hours per week (Monday – Friday)


Reporting to: OTT & VOD Systems Engineering Lead

Location:  Chiswick, London.

About us: 

Encompass works with some of the world’s largest and most dynamic media organisations providing them with innovative, reliable, and cost-effective products and services. 


To constantly deliver best-in-class service to our clients, we hire the best and brightest talent who work collaboratively to commit to Encompass’s success. Learn more at:

Main Purpose:

Working within the OTT & VOD systems engineering function, designing and deploying cutting edge resilient solutions, developing toolsets to comprehensively monitor and manage these solutions, and aid effective operational support to ensure business and customer success.


Principal Responsibilities:

  • Provide subject matter expert capabilities across our OTT and VOD solutions portfolio, and as such acting as a technical escalation point within the business
  • Ensure systems engineering tasks are suitably planned and prioritised, adhering to customer and internal stakeholder requirements and deadlines. Alignment with ITIL best practices, along with agile project methodologies, will be essential
  • Act as a key interface to Support for customer incidents and planned changes, ensuring escalated tasks are planned in as a priority with existing project-based commitments. Undertake preventative/corrective maintenance to ensure all broadcast services are fully operational 24x7, including working with third party vendors as needed. At times this will require out of hours unplanned availability
  • Act as a key interface with Projects and Solutions for new customer designs and deployments. Ensure all engineering requirements are captured to provide the best possible solution, strongly advocating automated and repeatable deployment mechanisms, plus increased monitoring and analytics visibility
  • Documentation driver, promoting empowerment within operational support to effectively manage solutions with minimal escalations. Create and maintain detailed engineering documentation of systems installations and configurations.



  • Demonstrated experience designing, deploying, and working hands-on with OTT and VOD solutions
  • Experienced investigating challenging problems in complex E2E systems, with excellent analytical and troubleshooting skills
  • Experience with ITIL best practices, and how to harness these within systems/project engineering
  • Educated to Degree level in an Engineering/Broadcast related discipline, or equivalent work-based experience
  • Highly proficient in Linux system administration
  • Experience in administering public Cloud infrastructure such as AWS or Azure
  • Experience in administering virtualisation software such as VMware or Openstack
  • Proficient in a scripting language is advantageous
  • Experience in configuring NGINX, Apache or Varnish software as a web server and/or Cache
  • Experience in using CI/CD toolsets such as Ansible, Git, Jenkins, Packer, Docker, Kubernetes
  • Experience in deploying and administering Elasticsearch, Kibana and Grafana.


Personal Skills:

  • Highly motivated self-starter, able to learn quickly and independently
  • Collaborative team player with a strong ethos of knowledge sharing and willingness to mentor others
  • Honest and accountable, with a strong sense of ownership
  • Flexible, willingness to work out of hours when required to get the job done
  • Logical, thorough approach to tasks, with appropriate understanding and risk management of live system changes
  • Thrives in a fast-paced, sometimes high pressure, environment, reacting quickly and calmly to evolving tasks and competing priorities
  • Excellent interpersonal skills and ability to communicate effectively at all levels, including presenting new initiatives to obtain buy-in from user groups.



Benefits include -

  • Competitive salary
  • Office hours
  • 25 days Annual Leave per annum, inclusive of bank holidays 
  • Performance Recognition Awards
  • Pension Scheme, Health Cash Plan, Group Income Protection and Life Assurance
  • Cycle to Work Scheme, Season Ticket Loan and many more!

Applications / Enquiries:

To apply for this role - or to request a discussion about it (in complete confidence) - please send your details online via grapevinejobs. We'll be in touch with qualified candidates as soon as we can.