Job of the Week

London / Leeds




Information Security Operations Manager (Training&Awareness)

This exciting role will shape and develop the culture of information security throughout Channel 4 and provide staff with the awareness, knowledge and skills required to protect data and systems. 

The Information Security & IT resilience team is responsible for providing policy, guidance and oversight in relation to the way Channel 4 secures its data and digital operations, including the streaming service.    

The team is part of the wider Technology organisation. Who owns, establishes, monitors, and maintains IT and broadcast systems and services to serve out TV and VoD viewers, and enable business users to carry out their roles efficiently, productively, and securely.  
The department must stay at the forefront of technology change to meet multiple business requirements, provide secure IT infrastructure, and proactively support Channel 4’s strategic growth opportunities.  


The key element of this role is to ensure all staff have a clear and in-depth understanding of their role in protecting the organisation. However, the role holder will also be tasked with gathering stakeholders’ feedback and providing the voice of the users in relation to existing and planned security controls and workplace IT.
The Security Operations Manager (Training and Awareness) will be responsible for engaging business stakeholders, managing, preparing and providing security awareness and training designed to empower colleagues to make good security choices in their roles.

A successful candidate will be expected to lead by example to empower staff to use Channel 4’s data and technology securely while encouraging engagement with the wider security function.   
The role will be ideal for self-starters, familiar with information security principles and comfortable delivering training to large and small groups at all levels of the organisation.  

  • Working with the rest of the organisation, identify the top human risks to Channel 4 and the behaviours needed to mitigate those risks through secure behaviour change. Identify groups of users where role specific training is required (e.g. Executives, PAs, Developers), ensure buy-in and organise suitable training is provided
  • Develop the strategy, goals, and objectives for the information security training and awareness program
  • Prepare and deliver information security training, and awareness activities
  • Serve as the spokesperson for the information security team, guaranteeing that a cohesive message reaches every echelon of the business
  • Ensure security policies and requirements are clear, readable, easy to understand and well communicated
  • Perform regular assessments of to identify vulnerabilities and gaps in staff knowledge of information security practices
  • Organise activities and training for cyber security champions
  • Provide support to the team. This role is likely to grow its IT Resilience and governance, risk and compliance focus over time. When not engaged in activities relating to awareness and training, conduct duties relating to IT governance, such as tracking improvements of controls over time, gathering data and producing reports.

  • Managing the delivery of IT and Information Security policies, processes and standards within a large complex environment; translating business, regulatory, and legal requirements into Information Security developments and improvements
  • Knowledge of current information and cyber security issues and opportunities including an understanding of security frameworks- GDPR, PCI-DSS, Cyber Essentials
  • Knowledge and experience creating, developing, and maintaining Cyber Security guidance documentation and training
  • Experience establishing credibility with, and managing expectations for, both internal and external stakeholders at all levels of an organisation
  • Knowledge and experience ensuring effective training and awareness programs are in place and their effectiveness measured through internal audit and other mechanisms
  • Ability to plan and generate training and development opportunities to meet team members' current and future learning needs, evaluating outcomes and putting learning into practice.


It is preferable that you have hand-on experience in a technical domain. You should understand wider range of information security topics, and how they can affect organisation such as Channel 4.  based on practical experience gained working in a systems development environment, ideally working on client device applications from feasibility to implementation.   
  • Strong knowledge of information security terminology, principles, and frameworks
  • Excellent interpersonal skills with the ability to communicate effectively verbally and in writing with all levels within the organisation, including both technical and non-technical personnel
  • Confidently develop and deliver ‎presentations
  • Proven experience supporting (ideally designing and managing) information security awareness programs
  • Highly organised and able to multi-task and manage concurrent deadlines
  • Creative thinking and understanding of audience to produce engaging materials in a variety of formats via different media and communication technologies
  • Good understanding of information security and data protection legislation
  • Experience supporting risk assessments and risk mitigation strategies and action plans.

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Salary: Basic starting salary of £65,625 dependent on experience
There are a million reasons why it’s great to work at Channel 4, here are just a few of the perks for you;
  • Private medical insurance with NO EXCESS
  • Free Virtual GP access for employees
  • Free Female Health hormone test each year
  • Free Tastecard membership
  • Financial guidance 1-2-1’s available each quarter
  • Free OnHand (as featured on Dragon’s Den) volunteering membership
  • Discounted Gym memberships
  • Pension
  • Life Assurance
  • Income Protection
  • Holiday Buy/Sell.

Please CLICK HERE to see this role on our own website, and apply.

Closing date: 23rd May 2024.