Osterley

permanent

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Senior UX Strategist

This role will focus on the user experience of prospects and customers as they progress through the product experience lifecycle, relevant to acquisitions, account management, and changes in their streaming service subscription status.

Team overview

Global Streaming Platform

The Global Streaming Platform team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.


This role is embedded on the Global Streaming Direct-to-Consumer Commerce Design team and reports to the Director of Product Design, Foundational Leads.


The Foundational Leads have a ubiquitous lens over all the journeys within the commerce umbrella, and each individual has a unique set of skills, such as design engineering, content design, and design systems. This role is the connection point for research between the journey leads (Product Designers and Product Managers). 


What You’ll Do:

  • Work closely with product and business teams to identify research topics and strategize approach across multiple projects, drawing upon your experience with a wide variety of qualitative and quantitative methods

  • Act as a thought leader in the domain of research, while advocating for the people who could use our products and providing insights for relevant user touchpoints along each journey

  • Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behaviour.

  • Lead design teams in ideation and concept explorations, providing a strategic point of view

  • Identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, success—or failure

  • Design and coordinate studies that address both user behaviour and attitudes, identify needs and opportunities, choose the appropriate methods, and frame actionable insights in partnership with a Consumer Insights team of researchers

  • Work cross-functionally with teams in different time zones, including but not limited to Consumer Insights, Growth Analytics, product UX design, product UI design, product management, content strategy, and marketing

  • Generate and share insights that both fuel ideation and evaluate designs.


What you’ll bring:

  • 5+ years industry experience in the field of UX/Product Design/Research/Strategy, particularly for global or scaling brands, or multiple brands at the same time

  • Experience working on consumer products, consumer insights, or product development focused on commerce/e-commerce acquisition, prospects, product display page (PDP), or a shopping cart

  • Strong research and analysis background, arising from a desire to learn and ground decisions using data and consumer insights. Experience conducting user research studies helpful

  • Seasoned design leadership skills with relentlessly high standards, and deep operational knowledge and expertise in every aspect of UX and product design

  • Strong collaboration, communication, and presentation skills. You are able to tactfully articulate your point-of-view, engage in fact-based discourse, and bring designers and senior product and business leaders, including the Executive team, along on the journey

  • Advanced expertise with leading design and presentation tools, including Figma, Microsoft PowerPoint, FigJam or Miro. Experience with Adobe Creative Cloud suite, Sketch, video editing and other collaboration and prototyping tools helpful

  • An online portfolio or case studies demonstrating how you provided research strategy for the design of web, mobile, and/or other application platform experiences. This should include shipped and currently in-market products, and showcase the impact of your strategy applied to an end-to-end experience

  • You are resilient, agile, and nimble in the elegant manner in which you pivot. You feel at home in a fast-paced, iterative environment and your robust prioritization skills enable you to work on multiple tracks and pivot from one project to another.


The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

  • Sky Q, for the TV you love all in one place

  • The magic of Sky Glass at an exclusive rate

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

  • A wide range of Sky VIP rewards and experiences.


Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.


We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.


Your office space

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.


On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.


But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.


Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.


#globalstreamingproductcommerce


Please CLICK HERE to see this role on our own website, and apply.