Product Manager

Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find a Product Manager to join our team at History Hit - History Hit is part of Little Dot Studios and is the UK’s biggest digital history brand.

As Product Manager, you will play a critical role in shaping and evolving the History Hit's SVOD platform during a key phase of growth and development. You will ensure the needs of our existing subscriber base remain front and centre as the platform evolves, embedding customer insight into every stage of delivery. By balancing user needs with commercial objectives, you will help us meet — and exceed — customer satisfaction KPIs at a pivotal moment in our product journey.

Working closely with the Product Lead, you will bring a clear product perspective to the development of HistoryHit.com, ensuring priorities are driven by validated user requirements, measurable outcomes, and strategic business goals. You will champion initiatives that enhance the end-to-end subscriber experience and define the services required to support it across the SVOD ecosystem.

We’re looking for someone with demonstrable product management experience, ideally within digital, subscription, or content platforms. You’ll be commercially minded, collaborative, and confident translating customer insight into actionable product roadmaps that deliver measurable impact.

You may be required to work off-site occasionally with our UK-based (mostly London based) external agencies, or out-of-office hours to accommodate external partners who are ex-UK.

Please note: This role includes three days in-office to work closely with the Product Lead.

PERKS OF THE JOB

We are proud to be an award winning, B Corp™ Certified workplace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments!

HOW YOU'LL SPEND YOUR TIME 

• Taking ownership of the interactions with our existing customer base, primarily via our Customer Support Platform (Zendesk). Specifically - Resolving customer support tickets, reporting on our customer satisfaction KPIs and guiding and coordinating our offshore customer support agents

• Ensuring that the customer needs we are not meeting across our SVOD platform are set to be addressed in our product strategy, and that the tooling, people and processes required to do so are understood

• Extending interaction with our customer base to other touch points across our product suite (e.g. In-app comments, forums, Appstores etc) so as to help develop a wider view of who our users-viewers-customers are, and their needs/wants

• In collaboration with our external agency, Scout Digital, and internal stakeholders (product, marketing, editorial), manage the product development of  HistoryHit.com across two overlapping phases: 1. A re-development and design refresh within the existing Wordpress-driven platform to lay the foundation for the longer term strategy for HistoryHIt.com 2. In partnership with the Product Lead, drive the Discovery phase of a ground-up re-build of the HistoryHit.com, soliciting requirements across the editorial, TV production, Audio production, Scheduling, Marketing and Analytics teams

• In partnership with the Product Lead, project manage the integration of, and lead the user acceptance testing of, component parts of the SVOD Platform, most likely the integration of the SVOD platform provider’s proprietary features-services with 3rd party services (e.g. Authentication services, Payment Processing, CRM integration, Analytics etc.)

• Contribute a product perspective to some of our key strategic goals (e.g. developing a measurable single view of our customer) and the development of HistoryHit’s portfolio of digital propositions 

WHAT YOU NEED TO SUCCEED 
Skills matter, experience is useful, attitude is everything. 

• Knowledge of OTT video streaming platform architecture, in particular the back-end services that drive the front-end user experience

• Experience in product development and management techniques, including: analysing and framing problems, identifying customer needs and use cases, collaborating with stakeholders to define requirements, applying methods to prioritise based on ROI, and structuring requirements for delivery and testing

• Strong knowledge or experience in: Content Management Systems (i.e. Wordpress), analytics software (ie. GA4), customer relationship management platforms (i.e. Zendesk), workflow management and team organisation software (e.g. Asana, Slack) and product management tools (e.g. Jira, Confluence, Product Board) 

• A strong interest in and aptitude towards, adopting new technologies as and where required (e.g. Zapier to connect various services - e.g. our CRM Klavyio - to our SVOD platform);

• Strong project management skills and exceptional attention to detail

• The ability to multi-task, plan and prioritise, and manage your own time to work both independently and also as part of a team

• Strong interpersonal skills and ability to build relationships and communicate with partners and internal stakeholders

• An genuine interest in television and media that would help you understand our digital propositions and business goals, and make the role more fun for you.

LITTLE DOT, BIG HIT

History Hit is one of the UK’s biggest digital history brands, with a global reach, across podcasts, Video on Demand, social media and the web. Its podcast network, including Dan Snow’s History Hit, has millions of listens each month. Alongside History Hit, Little Dot Studios’ digital history brands form part of an integrated history offering and include Timeline, Real Royalty, Odyssey, War Stories and Absolute History, generating millions of video views a day globally across OTT and social video platforms including Samsung, Roku, TikTok and Instagram, with Timeline amassing over 5.5m subscribers on YouTube alone.