Chiswick Park, London, W4




Technical / Media Operator
We are seeking a Technical / Media Operator to be responsible for the operation of end to end workflows.

About the Role

Reporting to the Head of Technical Operations, the Media Operator will be responsible for the operation of end to end workflows, processing jobs through our Rights Tracker system and keeping on top of scheduling and library timelines as well as delivery dates.

Our workflow includes functions such as quality check, delivery and receiving of television shows and their support material, logging of timecodes and metadata, file delivery, and client management.

Our customers depend on TCB to meet transmission, on demand and content sales fulfilment deadlines.


The role is responsible for the management of delivery of an efficient, accurate and professional media delivery service, meeting or exceeding quality standards, as well as keeping a meticulous and up to date schedules for incoming and outgoing materials.  


TCB Media aims to make the process of receiving and delivering TV shows as easy as possible for both Producer and Broadcaster, so the ability to communicate clearly and thoughtfully is essential.



  • To ensure that all material is processed accurately and delivered by the deadline according to client requirements
  • To ensure that media management standard operating procedures are correctly carried out and maintained
  • To assist with onboarding new inbound or outbound content sources or destinations, interpreting technical specifications and translating these into Rights Tracker
  • Accepting, analysing and reporting on test files from new sources and generating test files for new destinations
  • To respond to changing priorities from the client or other departments as required
  • To maintain regular housekeeping and operational testing of all relevant systems, according to current standard operating procedures
  • To keep timely and accurate records of all non-standard process work undertaken to facilitate reporting and billing to the client
  • To create detailed records in Rights Tracker to ensure reporting is accurate and complete and all media records and workflow statuses are up to date and complete
  • To swiftly and carefully process high value or very late/short timescale jobs, ensuring proper focus and that any risks are identified and escalated appropriately and in a timely fashion
  • To ensure all content and data security procedures are always followed to ensure the confidentiality of our customers’ content. To escalate immediately according to TCB Media Rights procedures should any risk or exception be identified
  • To ensure the physical media (tapes or hard drives) are well organised in physical libraries, where appropriate To ensure arriving hard drives are quarantined until after virus checks are complete
  • To keep both the Sales, Business Affairs and Acquisition teams up to date of any changes to currently scheduled deliveries.

About You

Key Skills & Competencies:

  • Attention to detail - meticulous attention to detail and performs all tasks accurately, diligently and completely
  • Communication – strong written and verbal skills to work effectively and diplomatically with contacts at all levels including clients
  • Problem solving - able to simplify complex problems and to explore/evaluate them systematically
  • Planning and organising - able to think ahead proactively, to establish an efficient and appropriate course of action for self and others. Prioritise and plan activities considering all the relevant issues and factors to manage time effectively
  • Working under pressure – able to maintain attention to detail, multi-task and deliver to a tight transmission/publication deadline. Works productively in high a pressure environment and keeps emotions under control. Learns from setbacks
  • Managing relationships - to build and maintain effective working relationships. Work with others to be part of a team.


Experience, Education & Qualifications:

  • Previous experience in a similar role in media/television/post-production or having an education/qualification in media operations is essential (although training will be provided on specific systems for candidates with the right experience/qualifications)
  • Demonstrable knowledge of video and audio file formats and codecs is essential
  • Ability to interpret automated QC software reports to identify problematic frames or sections, understand the nature of the problem and how to correct it is highly desirable
  • Demonstrable ability to perform basic video edits using Adobe Premiere (or similar software) is desirable
  • Experience of working with software workflow orchestration tools and media asset management systems is desirable
  • Previous experience in media companies and dealing with confidential, high value broadcast files for transmission deadlines is highly desirable.

About TCB Media Rights

TCB Media Rights was established in late 2012 by Paul Heaney. A specialist in factual and factual entertainment, the company offers a full suite of distribution services, employing its international contacts, experience and knowledge to ensure that every project fulfils its maximum potential. In October 2017, TCB Media Rights was acquired by Kew Media Group.


With more than 220 titles in its rapidly expanding portfolio, TCB Media Rights’ has more than 120 global producer-partners and sells premium content to every major factual channel and platform around the world.

Next Step

To Apply:

Please click the 'apply' button to send your CV and a cover letter via grapevinejobs.

While we thank all interested applicants, only those selected for an interview will be contacted.


Equal Opportunity Employer

KEW is an Equal Opportunity Employer, committed to building a diverse, accessible and inclusive environment in which all employees, partners and stakeholders feel valued and able to be true to themselves.  KEW has zero tolerance towards discrimination against individuals or groups (directly or indirectly) on the basis of any protected characteristic, namely: age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.

Please make your hiring manager aware of any reasonable adjustment needed during any part of the recruitment process.

We look forward to hearing from you.