Latimer Road, London, W10

permanent

£30k+

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Master QC Specialist
This role is instrumental in driving optimal quality standards across the QC department.  

Reporting directly to the Head of QC, you’ll be responsible for implementing and overseeing in-house training as directed.

Location: Latimer Road

Start date: asap

Reporting to: Head of QC

Hours: 9am to 6pm, 8 hours per day, 40 hours per week – some out of hours work may be required

 

About Us

Visual Data put some of the world’s favourite TV shows and films in front of audiences - in every continent and on every screen.  


We deliver thousands of hours of premium content to platforms and broadcasters on behalf of international distributors and content owners. 


We combine fantastic people and the latest technology to ensure we get it right every time.


About the QC Team

Our QC department is responsible for ensuring that all the content we deliver to cinemas, home entertainment, and VOD platforms looks and sounds flawless and exactly as the director intended.


Experienced QC professionals, our team of highly trained experts use a combination of manual and automated QC processes, from a full watch-through in controlled conditions to a software or spot check, to identify any issues.


If a fault is found they liaise with post houses and producers to fix the issue long before it hits the big screen. 


About the Role

This role has been identified as instrumental in driving optimal quality standards across the QC department. Reporting directly to the Head of QC you’ll be responsible for implementing and overseeing in-house training as directed. 


This role will command strategic thinking and planning and provide expertise throughout the entire QC process with a strong sense of quality ownership with the ability to work hard on own initiative whilst maintaining focus to meet deadlines with a can-do approach.


The immediate focus:

  • Achieve quality targets set by the Clients, platforms, broadcaster and VDMS
  • Ensure the client’s work is delivered efficiently, on time and to a high standard.
  • Implement a continuous training plan to upskill and cross-train the entire QC team.
  • Be the VOD expert for all QC workflow and technologies.
  • Work closely with the Head of QC to implement procedures to effectively plan all work going through the area, giving the business a clear overview of utilisation.
  • Help maintain client relationships and client retention alongside the Account management and sales team.


Principle Responsibilities/Accountabilities:

  • Represent and uphold all department policies and procedures and maintain an exceptional level of service within the Operational area.
  • Maintain an awareness of Visual Data’s client’s core challenges and internal deadlines.
  • Be the point person for the QC department and address questions from clients and staff regarding technical specifications.
  • Communicate to the QC Department any specific needs of clients to ensure the work is completed to spec.
  • Act as a liaison between Operators, Technical and Coordinators.
  • Responsible for monitoring Xytech and client’s dashboard to ensure work is assigned, deadlines are met and any capacity issues are identified and highlighted to Head of QC.
  • Resolve deadline related issues and collaborate with operational departments and client services, towards a timely resolution.
  • Co-ordinate, error review requests, CAR actions and feedback to HOD.
  • Maintain and present weekly activity and performance metric reports.
  • Attend and at times lead daily meetings with Account Managers and Scheduling.
  • Organize and attend onboarding calls when delivering to new clients.
  • Work closely with Technology and Business Systems to identify areas in the department that would benefit from development and assist with the design and implementation of in-house systems and tools.
  • Work with the HOD to identify and recommend improvements in QC workflows and processes.
  • Communicate any and all hardware faults or software issues to the HOD and Technical Support.
  • Responsible for the creation and maintaining of QC documentation.
  • Uphold and monitor Visual Data’s security measures and policies within your departments.
  • Operational work where required.


Person Specification

The ideal candidate will possess strong leadership skills and be adept at managing multiple stakeholders during fast-paced, high-pressure projects. Underlying these skills will be an intrinsic drive for perfection and attention to detail.


The ideal candidate will have:

  • Expert knowledge of QC workflows in the digital media supply chain industry with at least 4 years' experience in a similar role.
  • Supervisory experience with all associated responsibility.
  • Articulate and confident communication skills.
  • Ability to work on multiple projects whilst maintaining a high level of accuracy.
  • A can-do approach to all tasks set by clients, platforms and the company.
  • A team player mentality and be personal, professional and calm.
  • Experience with leading continuous improvement projects.
  • Excellent working knowledge of file formats and specifications and the required workflows to process these in the most efficient way
  • Ability to work hard on your own initiative whilst maintaining focus to meet deadlines
  • Prolific Adobe Premiere knowledge
  • Knowledge of Netflix, Amazon and other platform specifications.

Next Step:
Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.