Chiswick, London, W4




Post Production Systems Specialist

We require a Systems Specialist to cover first-line support for all post-production systems and Apple workstations within Encompass Digital Media supported Creative departments.

Hours: Full time, 37.5 hours per week (Monday – Friday)

Location Chiswick, London
Reporting to Lead Post Production Systems Specialist


About us:
Encompass works with some of the world’s largest and most dynamic media organisations providing them with innovative, reliable and cost-effective products and services. 

To constantly deliver best-in-class service to our clients, we hire the best and brightest talent who work collaboratively to commit to Encompass’s success. In return we commit to provide our employees with:


  • The knowledge and resources needed to meet our clients’ expectations
  • A caring work environment that fosters continual learning and growth
  • Recognition and rewards for performance and contribution
Main Purpose:  
The Systems Specialist is required to cover first-line support for all post-production systems and Apple workstations within Encompass Digital Media supported Creative departments, escalating if and when necessary to the Lead Post Production Systems Specialist.
The role is responsible for ensuring that all post-production workflows are running smoothly by means of pre-emptive maintenance on the systems and workstations, and prompt response to support calls by users.


Principal Responsibilities:
  • Daily routine checks on workstations and storage servers inc automated scripts
  • First-line support of Mac OS systems running Adobe Creative Cloud, Avid Pro-Tools and Jamf Pro
  • First-line support of the in-house media asset management systems
  • First Line support of RLM Licence software
  • Communicating to the department on storage usage and monitoring housekeeping
  • Advising and assisting with file conversion, imports/exports and transcoding
  • Supporting Mac users within the corporate IT environment
  • Liaising with IT regarding networking issues, escalating if necessary
  • Front and back end systems maintenance
  • Maintenance and development of creative in-house systems.

 Experience & Knowledge:

  • Excellent technical administration of MacOS workstations
  • Scripting skills based on (python, perl or bash) - Intermediate level a must
  • Experience with RLM Licence software
  • Technical administration of Windows workstation
  • Cloud based JamF Pro overview
  • 1st line support for Adobe Software including Premier-Pro & After-Effects
  • Experience with Web based technologies – Apache, MySQL, PHP, HTML
  • Working Understanding of Pro-Tools HD – Non Essential 
  • Understanding of networking, shared storage (SAN and NAS) – Non Essential
  • Understanding of file permissions, posix and ACLs
  • Understanding File based technologies
  • Experience of Active Directory
  • Experience of delivering technical solutions.

Personal Skills:

  • Excellent communication and interpersonal skills
  • Service minded with a can-do, positive attitude
  • Strong time management skills & ability to prioritise
  • Passionate about technology, video and audio
  • Experience of solving technical issues and being patient and calm under pressure.


  • Competitive salary
  • 25 days holiday, plus public holidays
  • Performance Recognition Awards
  • Pension Scheme, Health Cash Plan, Group Income Protection and Life Assurance
  • Cycle to Work Scheme, Season Ticket Loan and more!


NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Encompass Digital Media is an Equal Employment Opportunity employer. We hire, recruit, train and promote employees without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or veteran’s status.