London - West

permanent

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Onboarding Engineer
The Onboarding Engineer is part of the Onboarding Department and reports to the local Onboarding Manager under direction of the Global Onboarding Director. 

About us:

Visual Data is an award-winning multimedia company, with offices in Burbank, London and Bangalore. We offer a full range of post-production and digital distribution services for feature films and television content. Our services include encoding, transcoding, editing, digital distribution, media asset management, quality control, subtitling and closed captioning, script creation, audio, and tape duplication and conversions. 


Our state of the art, award winning, 30,000 square-foot facility located in Burbank, CA is custom built for repurposing and distributing video content and represents a multi-million-dollar investment in our clients’ future. Our goal is to provide an exceptional customer experience with every client on every job.  This is achieved by adhering to our core values: Accountability, Empowerment, Integrity, Honour and Flawless Execution.  


While we are equally focused on quality, efficiency, on-time delivery, utilizing the latest in cutting edge technology and providing innovative solutions, we also recognize, that fundamentally our people are what give us the competitive edge.  


Position Overview

The Onboarding Engineer collaborates with Business Systems and Technology departments to support the Operations, Sales and Client Services departments.  


The Onboarding Engineer is responsible for testing, research and development, system integration, working with delivery platforms and onboarding new clients, specs, workflows and processes for operational implementation.


Responsibilities:

  • Onboarding of outbound workflows to international broadcasters and platforms
  • Creation of edit templates, export presets, transcode profiles and complete standardisation of workflows
  • Creation of client specific inbound landing points via Aspera or Signiant
  • Creation of outbound delivery pathways
  • Gather Ops requirements, design, and create automated workflows
  • Creation of test files and complete setup testing to complete onboards
  • Manage client and destination technical specifications to make sure workflows are up to date
  • Train the operational team supervisors when new systems, products and workflows are implemented
  • Provide top level point of escalation for operational team support
  • Administrate all production systems in day-to-day activity to ensure any issues are resolved
  • Develop automation both on premises and in the cloud
  • Develop tools and software with development teams and operational supervisors
  • Ensure automation, integration and communication between all production systems
  • Create a second-to-none comprehensive onboarding experience for clients and destinations.


Departments:

  • Liaise with Sales and Client Services departments to assess workflows for quoting and SLAs with the client
  • Provide technical support to Operations’ Managers and Supervisors across the Digital, MAM, Data Library, Authoring and Quality Control departments.
  • Liaise with Technology to set up production, operational and automated workflow spaces 
  • Liaise with Data Logistics and Technology to set up inbound data landing pads and outbound pathways through Aspera, Signiant or whatever method is required
  • Coordinate new client onboards with Finance, Technology and Business Systems.


Desired Skills & Experience:

  • 3+ years of post-production or media distribution experience 
  • Strong level knowledge of Telestream Vantage and Vidchecker
  • Strong level knowledge of digital delivery platforms such as Aspera and Signiant
  • Strong knowledge of IBM Aspera Orchestrator extremely desirable.
  • Working knowledge of Python, Linux, C++, HTML and Java a plus.
  • Expert level knowledge of file formats, codecs, compression theory and audio essential.
  • Strong knowledge of major platforms and packaging with metadata and artwork.
  • Strong understanding of industry standard quality control processes.
  • Ability to review and understand technical specs as they pertain to the creation of and delivery to broadcast and digital distribution platforms
  • Results oriented with impeccable attention to detail 
  • Excellent interpersonal and both written and verbal communication skills 
  • Strong multi-tasker, with experience with organizing and managing multiple priorities, while retaining comprehensive knowledge of multiple workflows
  • Strong ability to follow direction, work unsupervised, at a fast pace in a calm and collected manner 
  • Ability to troubleshoot and act as a critical thinker
  • Ability to manage client expectations and juggle multiple urgencies
  • Ability to identify areas of improvement and inefficiency.


Personal Attributes

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
  • Solutions oriented, “Can Do” attitude 
  • Exceptional people skills 
  • Active listener and superior communicator 
  • High level of customer service
  • Knowledge of business and service methods
  • Ability to think logically and orderly
  • Self-starter, team player, and professional demeanour
  • Goal oriented and goal driven
  • Good attitude and people skills a must
  • Excellent computer skills (Office, Word, Excel, Outlook)
  • Able to keep a calm posture when dealing with difficult situations
  • Willing to keep an open mind and to objectively accept constructive criticism 
  • Willing and yearning to learn.


Skills/Abilities:

  • Knowledge of business and customer service and service methods
  • Skill in understanding written sentences and paragraphs in work related documents
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Skill in communicating effectively in writing as appropriate for the needs of the audience
  • The ability to work independently at tasks that require concentration
  • Language and communication skills to receive instructions, follow directions, and work both productively and safely.


Details
To apply, please send your details online via grapevinejobs. If you have specific questions about the role, please mention them in your cover letter.