Senior Content Services Operator (FTC)

Job Purpose

The Senior Content Services Operator role is a hands-on position from a day-to-day work perspective while also assisting with managing a growing team responsible for encoding a variety of different Studio and Independent Distributor content to the highest industry standards.

This is a fixed-term position for 12 months.  

Main Duties & Responsibilities 

Technical Operations

• Lead, develop and work as part of a team of Encoders to deliver the highest standards of theatrical and downstream output for our clients
• Regularly evaluate workflows, processes and operations to improve standards of work, quality of delivery and cross-department collaboration. 
• Oversee the successful completion of non-standard and complex projects providing support and input where necessary. This can range from working on daily tasked orders to helping the business with tactical decisions and planning
• Able to both create and train others in a wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos etc. Both SMPTE and Interop
• Having an in-depth knowledge of IMF workflows and specifications.
• Able to both create and train others on subtitles and dubbing reference files and edits for censorship purposes
• To both create and train others on the creation of downstream deliverables and perform simple audio edits and conforms
• Lead technical validation and troubleshooting providing coaching and feedback where necessary
• Perform spot checks and short form QCs.

People Management

• Leading and coaching the Content Services Team, focusing on developing team members’ soft and hard skills with a goal of elevating performance through active and actionable feedback
• Foster a culture of openness, feedback and communication at all levels by both providing and seeking regular feedback from colleagues, peers and employees
• Identify current and future training and growth opportunities for Direct Reports and engage direct reports in proactive and long-term career pathing discussions for all individuals within the Content Services Team.

Planning & Communication

• Act as a primary contact for Account Managers and other departments with encoding enquiries
• Foster inter-departmental collaboration, planning and problem solving through open dialogue and feedback
• Working closely with the Mastering Manager and Content Services Operators to ensure that projects are delivered on time
• Representing the department in internal meetings and maintaining the team Rota.

Personal Profile 

Qualifications/Desired experience:

• 3+ Years experience in a high volume DCP / Downstream deliverable creation environment
• Educated to degree level or equivalent experience.

Skills & Knowledge:

• In depth knowledge of theatrical and downstream encoding, best practice and standards
• In depth knowledge of video and audio codecs and their appropriate uses
• An interest in Digital Cinema, Film and its surrounding technologies
• Ability to explain complex technical terminology in an easy-to-understand way
• Familiarity of command line tools and basic scripting
• Familiarity of frame rate and colour space conversions.

Competencies & Behaviours: 

Brand Ambassador: With Human Properly

Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.

Customer Focus: Strong commitment to delivering excellent customer service, ensuring that all visitors and callers feel welcomed and valued.

Professionalism: Maintains a professional demeanour at all times, representing the company positively through appearance, behaviour, and communication.

Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.

Time Management: Efficiently prioritises tasks and manages time to ensure that all responsibilities are completed promptly and accurately.

Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.

Problem-Solving: Ability to identify issues and develop effective solutions to resolve them in a timely manner

Interpersonal Skills: Ability to build positive relationships with visitors, colleagues, and management, fostering a cooperative and supportive work environment.

Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity.

Technical Proficiency: Competence in using office technology, including telephones, computers, and software such as Microsoft Office, to perform daily tasks efficiently.

Attention to Detail: Ensures accuracy in all tasks, from data entry to visitor management, avoiding errors and maintaining high standards.

Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.