OU MCR Technical Operator

Role Purpose

To perform to a high technical and professional standard in the operational duties required within a busy Master/Satellite control room and to support the transmission area, machine room as required. 

Principal Responsibilities:

• Signal routing, fibre & satellite transmissions and file transfer
• Signal monitoring, implementation of escalation procedures and first line maintenance
• Transcoding, Format and Standards conversion to meet service requirements
• Providing front line support - acting upon client requests
• Responding to queries and fault finding
• Client liaison, bookings and traffic co-ordination, have a technical contribution to customer bookings requirements
• Responsible for out of hours bookings and planning
• Logging work detail for costing purposes; and reporting or escalating any issues where necessary
• Contribute to Operational procedures and writing SOPs to meet customer requirements.

Knowledge & Experience:

• Good understanding of baseband video, its associated artefacts and common faults
• An understanding of MPEG4/MPEG2/ASI relating to fibre and satellite transmissions
• An understanding of IP video streaming technology
• A solid understanding of RF and satellite distribution

• Previous experience of working within a hands-on MCR/Operations environment supporting Live Events.

Personal skills required:

• The ability to work well under pressure
• Effective communication and interpersonal skills
• Strong organisational skills
• Excellent attention to detail
• Ability to identify, prioritise and solve problems
• Able to work both autonomously and within a team
• Eager and ready to learn
• Self-motivated.