MCR Technical Operations Engineer

This position is based in Canary Wharf, London.

Want to be part of the Master Control Room at one of the world's leading news agencies? Want to play a crucial role in ensuring that live and breaking content reaches and informs millions of consumers around the world? This might be the role for you.

As a Technical Operations Engineer, you will primarily work in our fast-paced, 24/7 London Master Control Room (MCR) operation, which is responsible for the technical assessment, co-ordination and supervision of incoming news feeds and transmission of news coverage to Reuters video products.

You'll also use your technical acumen to assist with other key areas such as technical planning, equipment testing, preparation and deployment, and direct operational support of news and video equipment in the field.  

About the Role

As Technical Operations Engineer at Reuters, you will:

• Work in the London MCR, as part of the wider global TV operations team

• Ensure the successful delivery of Reuters editorial content. You'll configure, route, supervise and co-ordinate video/audio signals from linear and file-based sources

• Supervise and assess signal qualities, ensuring that all areas of the operation run to a high technical standard, and will take a key role in the preparation, testing and deployment of equipment for field operations

• Perform proactive health checks to ensure key systems are functional and will conduct first-level fault diagnosis. You'll use your problem solving skills to quickly identify service-affecting issues and will work with support teams globally to ensure they are professionally addressed

• Continually review and optimise operational protocols to ensure they meet business needs

• Produce high quality operational documentation in support of MCR operations and to ensure continuity of service across the team

• Work various shift patterns as required, including night shifts. Possibility of travel at short notice.

About You

You're a fit for the role of Technical Operations Engineer at Reuters if you have:

• Previous experience in a broadcast TV environment

• Demonstrable knowledge of video (including associated signal formats and standards), compression/conversion techniques for linear and file based video and file transmission methods

• Practical knowledge of IT infrastructure and connectivity, TCP/IP networking and multi VLAN networks

• Knowledge and experience of IP based video delivery, including associated technical standards and transport protocols

• Quality assessment skills required to supervise TV operations to a high technical standard

• Good levels of situational awareness and the ability to work efficiently under pressure

• Good written and verbal communication skills for the clear flow of detailed information

• Willingness and pro-activity to assist in all areas of the operation plus an ability to work independently or as part of a team

• The ability to understand our customers' requirements and the consultative problem solving skills to ensure we're adopting the most appropriate solution to meet their needs.

What’s in it For You?

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Career: As a global company, we can offer a truly international career and progression opportunities

• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists

• Industry Competitive Benefits:  We offer competitive salary packages and market leading benefits including paid volunteering days

• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories.