AV Assistant

Number of Positions: 2x (1 permanent and 1x 2-month fixed term contract)

DEPARTMENT DESCRIPTION

At Channel 4, we champion creativity, diversity, and bold thinking. Join us and help shape the future of media sales in a team that values fresh ideas and commercial excellence.

The AV Sales team is responsible for driving sustainable commercial revenue across our linear and streaming platforms. With a core focus on airtime and Channel 4 streaming, the team also plays a key role in identifying cross-sell partnership opportunities, working closely with specialist teams to unlock value.

JOB PURPOSE

Based in our vibrant London office, you’ll be at the heart of the action—picking up the phone, building relationships, and spotting exciting sales opportunities. If you're a natural communicator who loves connecting with people, thrives in a fast-paced environment, and wants to make an impact from day one, this could be your perfect next step

KEY RESPONSIBILITIES

• Process campaign requests and ensure campaigns are set up, booked and delivered
• Ensure spots are scheduled efficiently, in line with deal parameters and in accordance with company and industry guidelines and regulations
• Monitor campaigns on a daily basis to ensure deals are delivered and airtime is optimised
• Complete turnarounds for agencies in a timely manner
• Respond to ongoing agency requests and queries relating to linear and digital airtime
• Support AV Executives and others in maintaining agency relationships
• Ensure traffic deadlines are met
• Run day to day administrative systems and provide procedural support to the rest of the Account Team
• Support AV Executives in administering select parameters on Channel 4 and where appropriate, Channel 4’s digital channels, Channel 4’s VOD platform and its third party trading partners.

Technical & Professional Skills:

• An understanding and proficiency in Microsoft Office suite, (including Excel up to intermediate standard)
• Good negotiating and sales skills
• Knowledge of the Account Team’s portfolio.

Autonomy/Judgement/Decision Making:

• Must be able to work with little supervision within guidelines
• Seeks guidance for problems such as continuing agency conflict, significant changes to campaigns and late sales or problems that fall outside of guidelines
• Judgement on placing ads responsibly according to industry regulations and guidelines.

Relationship Management:

• Able to develop good external and internal relationships: it is essential to maintain an open and communicative relationship with all stakeholders
• Act as a point of contact for all agency airtime problems and issues: a client-facing role developing and maintaining effective relationships with agencies.

Complexity/Problem Solving:

• Constantly balance customer relationships with maximising the capacity of Channel 4
• Resolve day-to-day trading issue with partners, involving the AV Executive, AV Manager, Senior AV Lead and AV Leader if appropriate
• Resolve day-to-day internal issues of schedule changes, optimising airtime and creating inventory to allow late sales
• Monitor campaigns for accuracy of delivery versus agreed terms; ensures that inventory is optimised with minimal wastage
• Time management - able to juggle and prioritise tasks according to strict deadlines.

ESSENTIAL EXPERIENCE & SKILLS

• Experience of working in a sales or customer service environment
• Excellent numerical ability
• Intermediate Excel Skills
• Proficient in Microsoft Office Suite
• Highly organised
• Excellent attention to detail
• Experience of building relationships quickly
• Experience of working to deadlines

DESIRABLE EXPERIENCE & SKILLS

• Negotiation skills
• Experience of working within TV/VOD sales
• Awareness of industry guidelines and regulations (OFCOM, BCAP, Clearcast).