Senior Director, Global Technology Operations

Overview 

We are looking for a Senior Director, Global Technology Operations to lead mission-critical technology services across AP’s worldwide operations, overseeing: 

• Video Operations: Oversee digital video infrastructure design, implementation and operations, to ensure the 24/7 acquisition, production and delivery of highly reliable, scalable, and customer-focused digital video content, in alignment with AP’s editorial and business goals, while focused on continuous innovation

• Service Assurance: Lead the Operations Control Center (OCC), running modern service management processes for monitoring, incident, problem, and change management. Ensure proactive detection, rapid response, and root-cause analysis to keep mission critical systems always on

• Global Support Services: Direct global customer and employee support, desk-side services across bureaus, and on-site technical support for major global events (Olympics, Super Bowl, etc.). 

The ideal candidate combines deep operational expertise with modern digital video knowledge, cloud-first thinking, and a customer-centric approach. Success depends on strong relationships with Editorial, Revenue, and Technology, while fostering innovation, simplification, and both customer and employee success. 

Key Responsibilities 

• Video Operations: Oversee live and file-based digital video workflows end-to-end: ingest, production, editing, packaging, and distribution. Lead continuous level of service improvement, ensuring high availability, resilience, and responsiveness. Modernize video technologies through IP/cloud migration and AI-driven automation. 

• Service Assurance: Run the OCC with ITIL-aligned processes across AP’s technology stack. Maintain 24/7 business continuity and disaster recovery readiness, drive automation and analytics, and partner with cybersecurity to strengthen resilience. Own overall service reliability and report performance clearly to senior stakeholders. 

• Global Support Services: Manage the team responsible for supporting: 

• Customers: Lead client support teams to meet engagement and satisfaction goals. 
  Employees: Oversee global helpdesk, driving the expansion to automation and self-service.
  Bureaus: Ensure consistent standards for bureau technology worldwide.
  Events: Support editorial staff covering global live events, with the goal to simplify and automate labor-intensive processes. 

• Leadership & Strategy: Provide operational vision and guidance across AP functions. Build strong partnerships with editorial, business, and technology leaders. 

• Vendor & Budget Management: Manage budgets, vendor sourcing, RFPs, contracts, and SLAs to optimize cost and value. 

Qualifications:

• 10+ years leading technology operations in large, global, 24/7 environments

• Proven expertise in digital video operations and broadcast workflows

• Strong experience with cloud platforms and hybrid delivery models

• Demonstrated success leading diverse global teams with a commitment to inclusion

• Bachelor’s degree in computer science or related field preferred. MBA or equivalent senior experience a plus

• Exceptional leadership and communication skills; able to translate technical concepts for business stakeholders

• Strong vendor management, contract negotiation, and cost-control skills

• Experience supporting large-scale global live events. 

Additional Information:

• Hybrid role: in-office at least three days per week

• International travel required to support bureaus, customers, and events. 

All applicants must be eligible to work in the UK or able to obtain authorization to work in the UK.