Leatherhead

6-month contract

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Operational Coordinator

We are looking for an Operational Coordinator to help coordinate our projects.  


Responsibilities include dealing with clients, quoting for projects, scheduling crew and and equipment, and all logistical movements, as well as providing support for the wider Collectv team.

This is an office based position working within our small but busy bookings team in Leatherhead.

Job Context
The Collectv is a fully independent technical TV service provider providing systems integration, media management and engineering support for broadcast, outside broadcast and post-production systems. Our experience spans shows such as Love Island (Lifted Entertainment) for ITV, Last One Laughing (Initial) for Amazon, Drive To Survive (Box To Box) for Netflix, The Reluctant Traveler (TwoFour) for Apple, Darts for Sky Sports to name a few. 

In recent years we’ve been awarded Tech Team of the year and in 2015 and 2017 we were awarded Emmys for Outstanding Technical Team Remote at the Olympics as part of NBC’s team. 

In 2022 we launched Creative Remote, our remote offline post facility, delivering some of the largest global unscripted highend television series including Netflix’s Formula 1: Drive To Survive and Simon Cowell’s: The Next Act. 

As one of only a few fully independent technical TV service providers, our people are our most important asset. Our friendly, reliable and personal approach with our clients and their workflows sets us apart from the competition and what continues to fuel our growth in such a competitive industry.

Job Purpose
Reporting to the Head of Commercial Operations, the role covers a variety of responsibilities, but not limited to, dealing with clients, scheduling crew and equipment, and all logistical movements, as well as providing support for the wider Collectv team.

Key Accountabilities:
  • Liaising with clients on the logistical elements of their projects
  • Scheduling jobs into our system (Farmers Wife) – both equipment and crew
  • Coordinating logistical elements of jobs including equipment, vans and staff
  • Organising and booking equipment including hire kit from booking, negotiating rates, through to delivery and dispatch
  • Organising crew including booking freelancers
  • Organising carnets and shipping, including coordinating crew packing
  • Raise Purchase Orders as requested
  • Quoting and booking in offline edits for Creative Remote clients
  • Planning and creating social media posts

Required Knowledge, Experience and Skills
Essential:
  • Strong interpersonal skills to communicate effectively with clients, suppliers and staff
  • Good organisational skills and the ability to multitask in a fast-paced environment
  • Experience of problem solving
  • Experience of scheduling systems (e.g. FarmersWife, Ceta, Xytech)
  • Experience of Excel, Word, Outlook, shared folder systems (eg Dropbox or Google Drive)
  • Experience of logistics, particularly with multiple concurrent projects, and carnets
  • Quoting and budgeting experience
  • Excellent attention to detail, diligence in work
  • Able to plan tasks and prioritise effectively
  • Good team working skills, with strong communication skills

Desirable:
  • Experience of post-production and/or outside broadcast environments

Competencies
The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.

Achievement/Results Orientation 
Is able to achieve efficient, timely, quality results by directing efforts on expected outcomes while providing exemplary client service within expected timeframes

Planning and organising
Is able to think ahead in order to establish an effective and appropriate course of action for self. Prioritises and plans activities taking into account all the relevant issues and factors such as deadlines and resource requirements

Analytical thinking
Is able to identify problems, explore and evaluate them systematically. Using a logical reasoning process to break down and work through a situation or problem to arrive at an outcome

Flexibility
Adapts and works effectively with a variety of situations, individuals or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organisation or job requirements

Decision making
Is ready and able to take the initiative, originate action and be responsible for the consequences of the decisions made

Communication 
Is able to effectively exchange information, ideas, and feedback in a way that is easily understood and appropriate for the context.

Applications
To apply for this position, please send your details online, via grapevinejobs.