Hire Desk Coordinator

ABOUT THE ROLE

Working on the Hire Desk in a busy hire company specialising in wireless camera, audio and communication equipment within the broadcast industry.

Part of a wider group that delivers events worldwide, this position is the initial contact point for the hire of RF equipment, providing quotes to customers and seeing their job through to the end whilst doing this to the highest service to all customers.

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• Working location: Dartford
• Weekly hours: 40 hours per week, 9:00-18:00 Monday to Friday
• Reporting to: Head of Operations
• Role type: Full-time, permanent

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WHAT YOU’LL BE RESPONSIBLE FOR

• Raising quotes and handling all correspondences with customers making sure to meet their needs from first contact to completion of their job
• Liaising with the Projects and technical team for support on more challenging requests
• Working alongside the Hire Desk team to ensure the equipment and crew availability is suitable to fulfil the new requests
• Ensuring Purchase Orders or payment in advance where required is received for each job on confirmation to allow for an accurate audit if requested
• Organising orders for external suppliers, whether it’s equipment, couriers or other services to support the final delivery of the job
• Liaising with Ofcom and other frequency authorities to arrange frequency licenses for the duration of each event
• Arranging equipment logistics with customers for each job and coordinating with the Prep team to allow them to plan day to day driving as efficiently as possible throughout the week where required
• Working with the hire desk bookings team, project management team and prep team to organise international freight shipments by handling all paperwork and liaising with couriers to ensure smooth transit of equipment for major projects and day to day events
• Arranging the final process of closing down jobs in the system to allow the Accounts team to invoice customers in a timely manner.

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All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business.

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THIS ROLE IS FOR YOU IF YOU

• are organised with a high attention to detail
• can prioritise your workload to allow for all tasks to be completed in a timely manner
• work well under pressure and to tight deadlines
• are IT literate to a high standard, including Microsoft Excel and Word
• can learn and understand new and existing systems/software
• are willing to go above and beyond the basics when required to support the needs of the business
• can create great business relationships with both customers and other team members.