Broadcast Operations Analyst

You will be joining an evolving media operations team focused on transforming how content is delivered across our nine markets.

Our Team: How we Enrich Everyday Life

As part of a wider technology transformation, the team is moving from market-specific systems to a set of centralised, cloud-based platforms that support both traditional broadcast and digital streaming.

You will work closely with product managers, engineers, and stakeholders across multiple countries, helping to ensure shared applications are reliable, scalable, and deliver a consistent experience. This is a unique opportunity to join at a pivotal moment as centralised platforms are being rolled out and embedded into business operations.

The Difference you will make

Your role will play a critical part in the success of a major broadcast technology transformation. As systems become more centralised, you will help ensure they are reliable, well-supported, and trusted by teams across international markets.

You will act as a key technical owner for a set of shared platforms, supporting their day-to-day operation while also driving continuous improvement. Your work will directly impact how effectively live broadcast and digital audio content is delivered, helping to maintain seamless output in fast-paced, time-critical environments. This role blends hands-on technical support with proactive thinking, where you will not only resolve issues but also identify root causes, improve systems, and contribute to their ongoing evolution.

Your role

You will provide technical support and ownership of centralised broadcast and media applications, ensuring they operate reliably and evolve to meet business needs.

Responsibilities include but are not limited to:

Supporting the day-to-day operation of shared audio applications
Diagnosing and resolving technical issues as a second-line escalation point
Investigating recurring issues and identifying root causes
Working with external suppliers to resolve deeper technical problems
Collaborating with product managers on improvements, upgrades, and integrations
Supporting the transition of systems from project delivery into live operation
Maintaining clear documentation for systems and processes
Managing a backlog of fixes, enhancements, and improvements
Building strong relationships with stakeholders across multiple countries
Developing knowledge of new platforms as they are introduced.

The Skills you will bring:

We’re looking for someone who has:

Experience providing technical support across multiple applications or platforms
A background in broadcast, media, or digital broadcasting environments
Strong problem-solving and analytical skills
Experience working with distributed or international teams
Excellent communication skills across technical and non-technical audiences
A proactive, ownership-driven mindset
The ability to prioritise effectively in time-sensitive environments
Strong interpersonal skills and stakeholder management capability.

It would be a bonus if you have:

Experience with cloud platforms such as AWS
A background that includes broadcast engineering
Experience supporting media asset platforms.

Interested? – then we would love to hear from you!