At DMS, we are looking for like-minded talented people who want to be part of our journey. It’s going to be another very big year for us and we want you to play a role.
We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we are excited to once again be playing our part in bringing the magic of cinema into people’s lives.
Who We Are
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.
Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
What We Do
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
The Role
This is an essential role in our business, offering support across IT, telephony, and the network, as well as configuring, upgrading, and setting up both old and new computers, and most importantly delivering a great support service to senior stakeholders and the wider business.
Your Growth
This is a genuine career-development role. You’ll provide excellent 1st line support from day one, with a clear path to develop your skills and take on 2nd line responsibilities as you grow. We back this with online training portals, structured progression tracking through our Kallidus talent platform, and Aspiring Manager and Management Apprenticeship programmes.
What You’ll Do
- Operating Systems: Provide support across Windows 10/11 and macOS
- Software & Hardware: Troubleshoot Microsoft 365 (Office, Outlook, SharePoint, Teams), handle Active Directory basics (password resets, user creation), and support printers and peripherals
- Networking: Apply a basic understanding of IP addresses, routers, and connectivity troubleshooting
- Ticketing: Log, manage and resolve incidents within our IT Service Management (ITSM) tools
- Hardware Setup: Configure, upgrade and set up computers for new and existing users.
This is a full-time, office-based role, Monday to Friday, 9:30am until 6pm.
What You’ll Bring
- Experience: 0–2 years of IT support experience
- Industry Background: Experience within a media, film, TV or creative agency environment is strongly preferred
- Customer Service: Excellent active listening and communication skills, with confidence supporting senior stakeholders
- Troubleshooting: Strong analytical skills for diagnosing issues
- Organisation: Ability to manage ticket queues and prioritise tasks
- Escalation: Knowing when to escalate issues to 2nd or 3rd line support.
What We Offer
- 25 days’ holiday, with the option to buy or sell up to 3 days, rising with length of service
- Salary sacrifice pension scheme
- Medicash health plan: dental, optical, alternative therapies, and discounts at 3,000+ gyms nationwide
- Enhanced Employee Assistance Programme, including face-to-face counselling and a 24/7 health and stress helpline
- Cycle to work scheme and season ticket loan
- Clear career progression, online training portals, and management apprenticeship pathways
- Free theatre tickets, London Bridge Discount Club, and a busy social calendar
- A vibrant central London office near London Bridge, plus an active DE&I society and social committee.