Job Context
Creative
Remote was set up in 2022, as a remote offline editing facility and has grown
to be one of the largest offline facilities in the UK, with nearly 200 edits
housed in a data centre. In 2026 Creative Remote is opening its first building
at 41 Old Street, housing over 30 edit suites, multiple breakout areas and edit
assistant rooms to provide hybrid working for offline editing and to expand its
market place offering. Created in partnership with some of the largest global
unscripted series including Formula 1: Drive to Survive for Netflix and Make
or Break for Apple TV+ we deliver complex edit workflows whilst allowing
those creative teams to combine remote working and in house editing.
Job Purpose
This role is our main client point of
contact and is responsible for managing our clients through the post-production
process within our business. You will coordinate people, schedules, budgets,
workflows, and client expectations to ensure projects are delivered on time,
within budget, and to the required creative and technical standards.
Key Accountabilities:
- To liaise and manage our clients projects
from quoting and planning though to delivery
- Create and manage post-production
quotes and budgets, tracking actual spend against forecasts
- Develop and maintain
post-production schedules and timelines
- Coordinate workflows across
editing, overseeing media management from ingest through to delivery
- To conduct market research to
identify potential clients and sectors for growth
- To utilise CRM tools to manage
client relationships and track sales performance
- To work alongside the bookings and
technical support teams to manage ongoing projects, and to ensure communication
with our clients is seamless
- To identify and pursue new
business opportunities through networking, industry events, and other lead
generation activities and to grow existing client accounts
- To communicate effectively with
senior management, providing insights and recommendations for strategic
planning
- To act as a cohesive team member
to understand client challenges and convey solutions on recommendation from the
technical operations team
Required Knowledge,
Experience and Skills
Essential:
- Experience of managing clients in
a post-production environment
- Demonstrable commercial judgement
and business intelligence
- Demonstrable knowledge of post-production
workflows
- Excellent project management and
collaboration skills
- Demonstrable negotiation techniques
- Excellent communication and
interpersonal skills, networking ability
- Ability to work unsupervised, to
be a self-starter
Desirable:
- Knowledge of remote post-production
operations, cloud computing, virtual machines
- Knowledge of CRMs
Competencies
The following leadership competencies (behaviours and
characteristics) have been identified as key to success in the job. Successful candidates are expected to
demonstrate these competencies;
Achievement/Results
Orientation
Is able to
achieve efficient, timely, quality results by directing efforts on expected
outcomes while providing exemplary client service within expected timeframes
Communication
Able to communicate clearly, with precise and understandable
messages. Self-awareness of non-verbal communication such as posture, facial
expressions, eye contact. Able to actively listen to others expressing
themselves
Analytical
thinking/Problem Solving
Able to simplify complex problems, process projects into component
parts, explore and evaluate them systematically. Able to identify causal relationships and
construct frameworks, for problem solving and/or development
Planning
and organising
Is able to think ahead in order to establish an effective and
appropriate course of action for self and others including delegation,
assigning ownership of task. Prioritises and plans activities taking into
account all the relevant issues and factors
Flexibility
Adapts and works effectively with a variety of situations,
individuals or groups. Is able to understand and appreciate different and
opposing perspectives on an issue, to adapt an approach as the requirements of
a situation change, and to change or easily accept changes in one’s own
organisation or job requirements.