This role is primarily focused on post-production IT support, including servers, storage, networking, and hardware management, with edit assisting and post-production support forming a secondary but integral part of the role.
You will be a hands-on problem solver, supporting editors, producers, and post teams by ensuring systems are reliable, secure, and running efficiently while also assisting with editorial workflows, deliveries, and media management.
Post-Production IT & Technical Support
Infrastructure, Servers & Hardware - Core understanding of post-production IT environments, including: Media servers and shared storage, Edit suite hardware, Networking fundamentals
- Hands-on support and maintenance of: servers, Avid Nexis and Server rooms (basic organisation, monitoring, and issue escalation)
- Setting up new storage spaces and managing media and project movement between servers
- Monitoring server capacity and ensuring sufficient space for incoming projects
- Archiving completed projects to LTO
- Backups and restores from: Legacy storage, AWS, Wasabi
- General CE kit IT maintenance, ensuring services are operational and resolving issues when they arise, including: Servers, WiFi & networking, Edit machines, Monitors, Audio setups, Frame.io, Axle, and associated post-production software.
Technical & IT Support - Providing day-to-day tech support to post-production teams
- Troubleshooting issues across Mac and Windows systems
- Supporting users with software, hardware, and connectivity issues
- Raising and managing ServiceNow incidents and requests
- Supporting computer networking basics (connectivity, access, permissions, workflow interruptions)
- Assisting with server room-related tasks and escalations where required
- Hardware management, setup, and basic fault diagnosis.
Editorial & Media Support - Ingesting and syncing media via MASV, physical drives, and stock sources
- Supporting editors with project setup and workflows
- Creating AAF and DRT files (as required) for sound mix and grade
- Creating EDLs
- QC’ing and delivering projects to specification
- Clean splits and metadata creation for wrapped projects delivered to Creative Hub
- Supporting Axle, including: Setting up new catalogues, Preparing short string-outs and cut-downs for selects
- Assisting with small edits and basic GFX creation
- Working knowledge of: Adobe Premiere Pro, After Effects, DaVinci Resolve, Basic Photoshop edits.
Required Skills & Experience
Essential: - Experience in post-production tech support, media operations, or technical post roles
- Strong foundational understanding of: Servers and shared storage, Post-production hardware, Computer networking basics
- Confidence troubleshooting hardware and software issues
- Familiarity with professional post-production environments
- Highly organised with strong attention to detail
- Clear communicator comfortable supporting both technical and creative teams
- Edit assistant or post-production assistant experience.
Desirable - Experience with Avid Nexis, QNAP
- Familiarity with Axle
- Experience with LTO archiving
- Knowledge of cloud storage solutions AWS, Wasabi.
Personal Attributes - Technically curious and proactive
- Calm under pressure and solutions-focused
- Comfortable working hands-on with hardware and systems
- Reliable, adaptable, and collaborative.
Please click the ‘apply’ button to send your CV and a cover letter via grapevinejobs.
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